Job Description
Join our award-winning call center team in Pittsburgh and launch your career with paid training! We're seeking dedicated Night Shift representatives to deliver exceptional customer support while enjoying competitive pay and benefits. As a key member of our 24/7 support team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. No prior experience required – comprehensive training provided!
Why Choose Us? • Paid 4-week training program • Night shift differential pay • Health/dental/vision benefits • Career advancement opportunities • Free parking and transit reimbursement
Responsibilities
- Handle 50-75 inbound/outbound calls per shift in high-volume environment
- Resolve customer inquiries regarding billing, technical support, and account services
- Document interactions accurately in CRM system with 95%+ data quality
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training sessions to enhance product knowledge
- Maintain HIPAA/GDPR compliance for sensitive customer information
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Ability to type 35+ WPM with 95% accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency in Windows/Mac OS
- Problem-solving mindset with attention to detail
- Pass background/drug screening pre-employment
- Reliable transportation to downtown Pittsburgh facility