Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service to our global clients while working flexible evening hours in our Raleigh, NC headquarters. This is an immediate-start opportunity offering competitive pay, comprehensive benefits, and career growth potential.
Why GlobalConnect?
• Industry-leading training programs
• Performance-based bonuses and incentives
• Health/dental/vision insurance after 60 days
• 401(k) with company match
• Tuition reimbursement for career advancement
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and shipping requests using Salesforce CRM
- Collaborate with technical team to troubleshoot complex product issues
- Maintain detailed case notes and documentation in compliance protocols
- Identify upsell opportunities during customer interactions
- Meet/exceed monthly KPIs for resolution time and first-contact resolution
- Participate in quarterly team-building and skills development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B or SaaS environment
- Exceptional written and verbal communication skills
- Proficiency with CRM tools (Salesforce experience required)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with analytical mindset
- Available to work 11 PM - 7 AM EST, including weekends
- Must pass background check and drug screening