Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated Call Center Agents in Los Angeles. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills make a real difference. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience (call center helpful)
- Exceptional communication and active listening skills
- Proficiency with Windows OS and basic software
- Ability to type 35+ WPM with high accuracy
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset