Job Description
Join our dynamic team at Omaha Connect Solutions as a Call Center Agent and start immediately! We're seeking motivated individuals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Perfect for career changers or those seeking fast-track employment in Omaha's thriving customer service sector.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with team members to escalate complex issues efficiently
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Basic computer proficiency with CRM software
- Reliable transportation to downtown Omaha location
- Flexible availability including evenings/weekends