Job Description
Join our award-winning customer service team at CustomerCare Pro Solutions! We're urgently seeking passionate Customer Service Representatives for our Austin and New York locations. This is your chance to make an immediate impact in a dynamic, fast-paced environment where your skills are valued. We offer comprehensive training, career growth opportunities, and a supportive culture that celebrates success.
What We Offer:
- Competitive hourly wage with performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Paid time off and flexible scheduling
- Professional development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training and process improvements
Qualifications
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a high-volume environment
- High school diploma or equivalent (degree preferred)
- Spanish fluency a significant plus
- Authorized to work in the US