Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking motivated Call Center Agents for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience necessary – we provide paid training! Apply today and start your career tomorrow.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call volume, quality, resolution time)
- Collaborate with team members to enhance customer experience
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexible schedule availability (including weekends/ evenings)
- Type 35+ WPM with high accuracy
- Positive attitude and customer-first mindset