Job Description
Join our award-winning customer service team in Fort Worth! We're seeking motivated Call Center Agents for immediate full-time positions with comprehensive paid training. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, flexible schedules, and a supportive team environment. Start your career in customer service today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and troubleshoot issues using our CRM system
- Meet/exceed performance metrics including call quality and resolution time
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our Fort Worth location
- Flexible availability including evenings and weekends