Job Description
Join our award-winning customer service team in New York City! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community-focused clients. Enjoy the stability of weekly pay, comprehensive paid training, and a collaborative work environment where your growth matters. This role offers direct impact on customer satisfaction while building valuable career skills in communication and problem-solving. No experience required – we provide all training needed to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Process orders, returns, and service requests while maintaining accuracy
- Document all interactions in compliance with company policies and data security standards
- Collaborate with team members to improve service processes and share best practices
- Meet performance metrics including call quality scores and resolution times
- Participate in weekly coaching sessions to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills in English
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving skills with a customer-first mindset
- Flexibility to work rotating shifts including weekends if required
- Basic computer proficiency with typing speed of 30+ WPM
- Resilience to handle high-pressure situations with composure
- Must pass background check and drug screening