Job Description
Join our award-winning customer service team in Sacramento! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in call center operations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in fast-paced, metrics-driven environment
- Reliable transportation to our Sacramento facility
- Flexible availability including evenings/weekends
- Basic computer proficiency