Job Description
Join Miami Connect Solutions as a Remote Customer Service Representative and become the voice of our vibrant South Florida community! We're seeking passionate individuals to deliver exceptional support from home while representing iconic local businesses. Enjoy competitive pay, flexible scheduling, and immediate start in this fully remote role. Grow your career with a company that values Miami's unique culture and customer-centric excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Miami-based clients
- Resolve billing, account, and service issues with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Maintain detailed customer interaction records in Salesforce
- Collaborate with local teams to address region-specific needs
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product training for Miami market offerings
Qualifications
- 1+ years customer service experience with remote work exposure
- Fluent English with clear Miami-area accent preferred
- Proficiency in CRM platforms (Salesforce, Zendesk)
- High-speed internet and quiet home office setup
- Strong problem-solving and conflict resolution skills
- Flexible availability including evenings and weekends
- Valid Florida driver's license for occasional local events
- Associate degree or equivalent experience required