Job Description
Join our dynamic team at ConnectOne Solutions! We're hosting an exclusive hiring event for motivated individuals to fill immediate call center positions in Sacramento. As a leading customer service provider, we offer competitive pay, comprehensive training, and career growth opportunities. No experience necessary – we provide all the tools you need to succeed!
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to type 25+ WPM with high accuracy
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and problem-solving mindset