Job Description
Join our award-winning call center team in Jacksonville, FL with PAID TRAINING and launch your career in customer service! We're urgently hiring motivated individuals for immediate start dates. Enjoy comprehensive training, competitive pay, and growth opportunities in a dynamic environment. No experience required – we provide all necessary skills development. Benefits include health insurance, paid time off, and performance bonuses. Apply today and start your new career journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable transportation to Jacksonville, FL location
- Availability to work flexible shifts including evenings/weekends
- No prior call center experience required
- Must pass background check and drug screening