Job Description
Join our award-winning call center team in Charlotte, NC! We're seeking motivated individuals for immediate full-time positions offering competitive pay, comprehensive benefits, and rapid career growth. As a Call Center Agent, you'll be the voice of our clients, delivering exceptional customer experiences while working in a modern, supportive environment.
We provide paid training, flexible scheduling, and opportunities for advancement. No experience necessary – we’ll equip you with all the tools needed to succeed!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate records in company databases
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (call time, resolution rate)
- Participate in ongoing training and process improvements
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Problem-solving mindset and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Pass background/drug screening
- Must be authorized to work in the US