Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! GlobalConnect Solutions is seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with rapid advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM
- Positive attitude and problem-solving mindset