Job Description
Welcome to Pacific Coast Solutions, a premier provider of local support services. We are currently seeking a dedicated Local Customer Service Representative to join our dynamic team in Oakland, CA. We pride ourselves on our supportive culture and offer paid training and immediate hiring opportunities for motivated individuals.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with efficiency and a smile. We are looking for candidates who are eager to learn, grow, and contribute to a team-oriented environment.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction and retention.
- Process orders, returns, and account updates accurately using our CRM software.
- Document all customer interactions and maintain detailed, up-to-date records.
- Identify upselling opportunities and promote company products and services effectively.
- Collaborate with the operations team to streamline processes and improve service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent is required; college degree preferred.
- Previous customer service experience is a plus, but we provide comprehensive paid training for the right candidates.
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed (minimum 40 WPM).
- Ability to work well in a fast-paced environment and handle pressure constructively.
- Reliable transportation to and from the Oakland office.