Job Description
Join our award-winning customer service team as a Night Shift Representative in Houston, TX! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values work-life balance. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through continuous training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support role
- Strong typing skills (40+ WPM) and technical aptitude
- Exceptional communication and conflict resolution abilities
- Availability to work flexible shifts including weekends/holidays
- Proficiency with Microsoft Office and CRM platforms