Job Description
Join our award-winning customer service team in Kansas City and start earning immediately! GlobalConnect Solutions is seeking motivated Call Center Agents to handle inbound/outbound calls for Fortune 500 clients. Enjoy a dynamic environment with uncapped earning potential, comprehensive training, and opportunities for rapid advancement. Our state-of-the-art facility in downtown KC offers free parking, flexible scheduling, and a supportive culture where your success is celebrated.
What We Offer:
- Immediate start with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee referral bonuses
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed daily performance metrics (call quality, resolution rates)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve customer satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Adhere to compliance regulations (HIPAA, PCI-DSS) at all times
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving aptitude
- Pass background check and drug screen
- Must be authorized to work in the US immediately