Job Description
Join our award-winning customer service team in Milwaukee! We're seeking motivated individuals to deliver exceptional support experiences through inbound/outbound calls. Enjoy a modern workspace, competitive pay, and rapid onboarding with no experience required. This is your opportunity to build a rewarding career in customer service while making a tangible impact.
Responsibilities
- Handle 50-70 daily inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems with 99% precision
- Meet/exceed daily performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience preferred
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Must be authorized to work in the US without sponsorship