Job Description
Join our elite customer service team at CustomerConnect Solutions Inc. We're hosting an exclusive hiring event for dedicated night shift call center professionals in Kansas City, MO. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment where your career growth is prioritized. Perfect for night owls seeking work-life balance without sacrificing earning potential!
Why Join Us?
- Industry-leading compensation with $2.50/hour night shift differential
- Health, dental, and vision insurance from day one
- Tuition reimbursement and career advancement programs
- Flexible scheduling options
- Recognition bonuses for top performers
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in real-time
- Meet/exceed quality and productivity KPIs
- Collaborate with team leads for continuous improvement
- Adhere to PCI compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently in remote settings
- Strong typing proficiency (35+ WPM)
- Reliable high-speed internet connection
- Availability for flexible night shifts (10 PM - 6 AM)