Job Description
Join our award-winning customer service team in Baltimore! We're hosting an exclusive hiring event for motivated individuals seeking entry-level opportunities with no prior experience required. Enjoy competitive pay, comprehensive paid training, and a supportive work environment with growth potential into leadership roles. Perfect for recent graduates, career changers, or those returning to the workforce! All equipment provided – bring your positive attitude and we'll handle the rest.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company protocols and regulatory compliance
- Participate in ongoing training and development programs
Qualifications
- No experience required – full training provided!
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen