Job Description
Join Omaha's premier customer service team at our exclusive Hiring Event! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. Walk-in interviews held daily at our downtown Omaha headquarters. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in continuous training programs
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (Windows, typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and resilience under pressure
- Valid government-issued ID
- Pass background/drug screening