Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking energetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate start available for qualified candidates. No nights or weekends!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer management systems
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Raleigh location
- Flexible schedule availability (including potential overtime)