Job Description
Join our award-winning call center team in Chicago! We're seeking motivated individuals with no prior experience to launch their careers in customer service. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. Perfect for recent graduates or career changers seeking stability and growth opportunities.
Why Choose Us?
- Full paid training program (4 weeks)
- Health, dental, and vision benefits
- Clear career advancement path
- Modern downtown Chicago location
- Team-based performance incentives
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service standards
- Participate in ongoing training and coaching sessions
- Maintain positive brand representation at all times
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Valid government-issued photo ID