Job Description
Join our award-winning customer service team at Customer First Solutions! We're hosting a special hiring event for motivated individuals seeking no-experience-required careers in customer service. As a Local Customer Service Representative, you'll be the heart of our operations, directly impacting customer satisfaction and loyalty. We provide comprehensive training and a supportive environment where your growth is prioritized. Perfect for career changers and recent graduates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently while maintaining company service standards
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with team members to escalate complex issues when needed
- Contribute to process improvements through feedback and suggestions
- Meet daily performance metrics including call handling time and customer satisfaction scores
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear, articulate speech
- Proficient in basic computer applications and typing (minimum 25 WPM)
- Ability to navigate multiple systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable transportation to our Houston office for in-person training