Job Description
Join Coastal Connect Solutions as a Call Center Agent in beautiful Virginia Beach! We're offering weekend shift positions with comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Our state-of-the-art facility provides modern amenities, and we promote from within. No experience needed – just bring your positive attitude and willingness to learn!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work weekends (Sat/Sun) and holidays
- Basic computer proficiency
- Customer service mindset with patience
- Reliable transportation to Virginia Beach location