Job Description
Join our elite customer service team at CustomerConnect Solutions! We're seeking dynamic Call Center Agents for immediate weekend shifts in New York and Pennsylvania. This high-impact role offers competitive pay, comprehensive training, and career advancement opportunities. Work in a modern, supportive environment where your contributions directly shape our clients' success. Immediate start available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Document interactions accurately in client databases
- Collaborate with team members to escalate complex issues
- Maintain product knowledge through continuous learning
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Proficiency with Windows applications and CRM software
- Weekend availability (Sat/Sun shifts, 8am-8pm)
- Authorized to work in the US