Job Description
Join Boston Connect Solutions as a Call Center Agent and enjoy weekly pay with immediate start opportunities! We're seeking energetic professionals to deliver exceptional customer service in our downtown Boston facility. As a vital part of our team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our award-winning customer experience. With competitive pay, flexible scheduling, and career growth paths, this is your chance to launch a rewarding career in Boston's thriving service industry.
Responsibilities
- Process 50-80 daily calls with professionalism and accuracy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Document interactions and update customer information in databases
- Collaborate with team leads to improve service protocols
- Adhere to compliance standards for data privacy and security
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with Windows OS and CRM software
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening