Job Description
Join our award-winning team at Global Connect Solutions for an exclusive hiring event! We're seeking motivated Call Center Agents to join our Sacramento team immediately. This is your chance to launch your career in customer service with a company that invests in its people. Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Why Join Us? • Immediate start opportunities • Paid training • Health/dental/vision benefits • Career advancement paths • Employee recognition programs • Modern downtown Sacramento location
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Flexibility to work rotating shifts including weekends
- Positive attitude and problem-solving mindset