Job Description
Join our award-winning remote customer service team and launch your career with a Fortune 500 partner! We're seeking motivated individuals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible work environment that values your growth.
What We Offer:
- Industry-leading starting pay with performance bonuses
- 100% remote work setup provided (equipment included)
- Medical/dental/vision insurance after 30 days
- Paid training and career advancement paths
- Generous PTO and holiday schedule
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Maintain performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads for complex escalations
- Complete quarterly product knowledge assessments
- Participate in coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed
- Basic computer proficiency with internet reliability
- Quiet, dedicated home office space
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- No prior experience required – training provided
- Must pass background check and drug screening