Job Description
Join our award-winning customer support team in Kansas City and enjoy weekly paychecks! We're hosting a special hiring event for motivated individuals seeking stable careers with growth opportunities. As a Call Center Agent, you'll be the voice of our clients, providing exceptional service while working in a modern, collaborative environment. No weekends or nights required! Benefits include health insurance, paid training, and advancement programs.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (quality/speed)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6 months+ customer service experience
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown location