Job Description
Join our award-winning customer service team at LocalCare Solutions! We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time opportunities in Los Angeles. As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a vibrant team environment—all while building valuable career experience in one of California's most dynamic cities. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in our proprietary database for continuity
- Collaborate with support teams to escalate complex cases and ensure resolution
- Meet/exceed performance metrics including CSAT scores and response times
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in call center or retail environment
- Proficiency with Microsoft Office Suite and CRM software (Salesforce/Zoho)
- Exceptional verbal/written communication skills in English
- Ability to multitask and prioritize in fast-paced settings
- Positive attitude with strong problem-solving aptitude
- Flexibility to work evenings/weekends based on business needs