Job Description
Join our dynamic team at GlobalConnect Solutions as a Weekend Call Center Representative! We're seeking motivated individuals to deliver exceptional customer experiences during our high-traffic weekend shifts. This is your chance to launch a rewarding career in customer service with industry-leading training and advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Our Minneapolis hub is easily accessible via public transit and offers modern amenities to support your success.
Why Join Us? Flexible scheduling, performance bonuses, and career growth pathways into leadership roles. We value work-life balance and recognize weekend dedication with premium shift differentials.
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing product and soft-skills training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to work independently in fast-paced environment
- Weekend availability (Sat/Sun, 8am-8pm shifts)
- Problem-solving mindset with conflict resolution skills
- Background check and drug screen required