Job Description
Join our award-winning call center team in Oklahoma City and enjoy the stability of weekly pay! We're seeking energetic Customer Service Representatives to deliver exceptional support to our clients. As a key member of our dynamic team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our 98% customer satisfaction rate. Enjoy competitive benefits, flexible scheduling, and a modern work environment designed for growth. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle 50-75 daily inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints using CRM systems
- Meet/exceed performance metrics including call handling time and CSAT scores
- Document interactions accurately in Salesforce and follow escalation protocols
- Participate in weekly coaching sessions to refine communication techniques
- Collaborate with team members to share best practices and improve service quality
- Adhere to HIPAA/FCC compliance standards for customer data protection
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional verbal communication and active listening abilities
- Ability to multitask in fast-paced digital environments
- Reliable transportation and flexible availability (including weekends)
- Pass background check and pre-employment drug screening