Job Description
Join our award-winning team at ApexConnect Solutions and transform your career with weekly pay and immediate start opportunities! We're seeking dynamic Call Center Agents to deliver exceptional customer experiences across New York and California. Enjoy competitive compensation, flexible scheduling, and rapid advancement potential in a tech-forward environment.
Why Work With Us?
- Weekly pay with no hidden fees
- Comprehensive paid training
- Health benefits and 401(k) matching
- Remote and hybrid options available
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems
- Meet/exceed performance metrics (call handling, CSAT, resolution rates)
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficiency in Microsoft Office and CRM software
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (12-hour shifts)
- Authorized to work in the US with reliable transportation