Job Description
Join our award-winning call center team in Kansas City and enjoy the security of weekly pay! We're hosting an exclusive hiring event for motivated individuals ready to launch their customer service careers. At ConnectCall Solutions, we invest in our people with comprehensive training, flexible schedules, and opportunities for advancement. Our state-of-the-art facility offers a collaborative environment where your voice matters. Immediate openings available! Apply today and start earning next week.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism and empathy
- Resolve customer inquiries regarding products/services with first-call resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed key performance metrics (call time, quality scores, CSAT)
- Collaborate with team members to improve processes and customer experiences
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (35+ WPM) and proficiency with CRM software
- Excellent verbal communication and active listening abilities
- Ability to work in a fast-paced environment with emotional resilience
- Must pass background check and pre-employment drug screening
- Availability to work rotating shifts including weekends/holidays