Job Description
Launch your career with CustomerConnect Solutions! We're seeking enthusiastic Entry-Level Call Center Representatives to join our award-winning team in New York. No experience required—just your positive attitude and dedication to customer excellence. Enjoy competitive pay, comprehensive training, and a supportive culture that values growth. Start immediately and build a rewarding career in one of NYC's fastest-growing industries!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call handling and resolution times
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive demeanor under pressure and during customer escalations
- Basic computer literacy with typing proficiency
- Reliable transportation to our Manhattan office
- Flexible availability including weekends/evenings