Job Description
Launch your career in customer service with no experience required! Global Communications Solutions is hiring immediately for Call Center Representatives in Boston, MA and Pennsylvania. Enjoy competitive pay, comprehensive paid training, and opportunities for growth within our award-winning team.
We're seeking motivated individuals to join our 24/7 support center, where you'll deliver exceptional service to Fortune 500 clients. Our supportive environment includes performance bonuses, health benefits, and tuition reimbursement. No experience needed—we'll teach you everything!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (call handling time, satisfaction scores)
- Collaborate with team leads to improve service quality
- Participate in ongoing skills development workshops
Qualifications
- No prior experience required—open to recent graduates
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (including weekends/evenings)
- Authorized to work in the United States
- Typing speed of 30+ WPM