Job Description
Join our elite call center team and transform your career with weekly paychecks! Customer Connect Solutions is urgently hiring Customer Service Agents in Louisville, KY for immediate openings. We're hosting a special hiring event for Illinois residents seeking stable income and growth opportunities.
Enjoy weekly paychecks, comprehensive benefits, and a dynamic environment where your voice matters. No experience? We provide paid training! This is your chance to launch a rewarding career in customer service with industry-leading support.
Why Louisville? Thrive in Kentucky's business hub while enjoying affordable living and Southern hospitality. Illinois residents receive relocation assistance for qualified candidates.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems and scripts
- Meet/exceed KPIs: First Call Resolution, CSAT scores
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in monthly performance reviews
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Must pass background/drug screening
- Illinois residency required for hiring event