Job Description
Join Kansas City's premier call center team at our exclusive hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment. Event Details: October 15th, 9 AM - 4 PM at our downtown headquarters. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve processes
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving mindset
- Background check and drug screen required