Job Description
Join ConnectCare Solutions as a Call Center Agent in Minneapolis, IL and enjoy the flexibility of weekly pay with immediate start opportunities. We're seeking energetic professionals to deliver exceptional customer experiences while building rewarding careers in our fast-paced environment. No experience necessary—comprehensive training provided!
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve customer inquiries regarding insurance claims and coverage
- Accurately document interactions in CRM systems
- Meet performance metrics (call volume, resolution time, quality scores)
- Collaborate with team members to improve service efficiency
- Adhere to HIPAA compliance and data security protocols
- Participate in ongoing training for product knowledge updates
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer service mindset with conflict resolution abilities
- Reliable transportation to our Minneapolis facility
- Flexible availability including evenings/weekends
- Basic typing proficiency (25+ WPM)
- Pass background check and drug screening