Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Agent in Indianapolis! We're seeking tech-savvy communicators to deliver exceptional digital customer service through live chat platforms. Paid training included to master our systems and industry best practices. Enjoy a collaborative work culture with performance bonuses and career advancement opportunities.
Perfect for recent graduates or career changers with strong problem-solving skills. No prior chat experience required—we'll provide comprehensive training to set you up for success. Work remotely with flexible scheduling options after initial onboarding.
Responsibilities
- Respond to customer inquiries via live chat with average 60-second response time
- Resolve technical issues, billing questions, and product inquiries using CRM tools
- Maintain detailed customer interaction records in our support ticketing system
- Collaborate with tier-2 support for complex technical escalations
- Meet monthly KPIs for CSAT scores, resolution rates, and first-contact resolution
- Continuously update product knowledge through weekly training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 45 WPM typing accuracy with strong written communication skills
- Proficiency in Microsoft Office and basic troubleshooting abilities
- Ability to multitask in fast-paced digital environments
- Customer service mindset with empathy and patience
- Must pass background check and drug screening
- Reliable high-speed internet connection for remote work