Job Description
Join our award-winning customer support team and enjoy the financial security of weekly paychecks! ConnectCare Solutions is seeking dynamic Call Center Agents in New York to deliver exceptional service to our diverse client base. This is your opportunity to start immediately with a reputable company offering competitive compensation, comprehensive training, and a supportive work environment. We value professionalism and dedication, providing clear pathways for career growth within our expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using CRM tools while meeting performance metrics (e.g., CSAT, AHT)
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training programs to enhance product knowledge and soft skills
- Contribute to a positive team culture through active participation in daily huddles
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Proficient in typing (40+ WPM) and basic computer applications
- Exceptional verbal communication skills with clear diction
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and emotional intelligence
- Passion for helping others and representing brands professionally