Job Description
Join our award-winning call center team in the heart of New York City! ConnectSphere Solutions is seeking motivated individuals for immediate full-time roles with guaranteed weekly pay and comprehensive paid training. No prior experience required – we provide everything you need to succeed in a dynamic customer service environment. Enjoy competitive hourly rates, flexible scheduling, and career advancement opportunities. Work in a modern, supportive office with state-of-the-art technology. We also have positions available in Texas for remote work options!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and company policies
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our NYC office (or home office for Texas roles)
- Minimum 40-hour weekly availability including evenings/weekends
- Pass background check and pre-employment drug screen
- Basic computer proficiency with typing speed of 30+ WPM