Job Description
Are you ready to launch your career in a dynamic environment?
We are currently seeking a highly motivated Call Center Representative to join our growing team in Oakland, CA. This is an Immediate Start opportunity for individuals who are eager to excel in customer service.
At Apex Support Solutions, we pride ourselves on delivering exceptional service. If you have a passion for helping people and a strong work ethic, we want to hear from you today.
What We Offer:
- Competitive hourly rate ($18 - $22/hr)
- Immediate start date
- Comprehensive training program
- Health, dental, and vision insurance
- Paid time off and performance bonuses
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on satisfaction and resolution.
- Assist customers with inquiries regarding products, services, and account information.
- Resolve complex issues by collaborating with internal departments and management.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Follow up with customers to ensure their needs have been met and identify opportunities for upselling.
- Adhere to all company policies, scripts, and quality assurance standards.
- Participate in daily team meetings and training sessions to enhance product knowledge.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred but not mandatory (training provided).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate CRM software.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Reliable internet connection and headset are required for remote/hybrid options.