Job Description
Join our award-winning customer experience team in Fresno! We're seeking passionate individuals to deliver exceptional service to our diverse client base. As a key frontline ambassador, you'll resolve inquiries efficiently while building lasting relationships. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems and maintain data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in a BPO or retail setting
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Bilingual English/Spanish preferred
- Flexible availability including weekends