Job Description
Join our award-winning customer service team in Charlotte, NC! We're hiring passionate Call Center Agents offering weekly pay and comprehensive paid training. No experience needed – we provide all tools for success! Enjoy competitive pay, flexible scheduling, and career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and billing issues using CRM systems
- Meet/exceed performance metrics (call volume, quality, resolution rate)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service efficiency
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Ability to type 25+ WPM with basic computer proficiency
- Customer service mindset with patience and adaptability
- Reliable internet and quiet home workspace (if remote)
- Pass background check and drug screening
- Must be authorized to work in the US