Job Description
Join our award-winning call center team with comprehensive paid training! No experience needed—we'll teach you everything to succeed in customer service and sales. Enjoy competitive pay, flexible scheduling, and rapid career advancement opportunities. Our modern downtown Louisville facility offers a dynamic, supportive environment with uncapped earning potential and benefits including health insurance and retirement plans. Start your career journey today with industry-leading training programs designed to accelerate your success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for call volume and quality
- Document interactions accurately in compliance protocols
- Collaborate with team members to improve service standards
- Participate in ongoing training and development sessions
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Positive attitude and resilience under pressure
- Available for evening/weekend shifts
- Pass background check and drug screening
- Willingness to complete paid 4-week training program
- No prior call center experience necessary