Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and transform customer interactions from your home office! We're seeking dedicated professionals to deliver exceptional service during evening hours while enjoying the flexibility of remote work. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in Fresno's growing healthcare support sector.
Why Join Us?
- Work remotely with full equipment provided
- Health/dental/vision insurance after 60 days
- 401(k) with company matching
- Weekly pay + performance bonuses
- 24/7 support and paid training
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve patient inquiries regarding billing, insurance, and services
- Document interactions accurately in HIPAA-compliant systems
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with team leads for continuous improvement
- Adhere to strict confidentiality protocols
Qualifications
- 1+ years call center or customer service experience
- Strong typing (35+ WPM) and computer literacy
- Quiet home office with reliable internet
- Ability to work nights (11 PM - 7 AM PST)
- Excellent communication and problem-solving skills
- Basic healthcare terminology knowledge preferred
- Must pass background/drug screening