Job Description
Join our dynamic team at ConnectFirst Solutions for an exclusive Call Center Hiring Event! We're seeking passionate customer service professionals to deliver exceptional experiences in our state-of-the-art Charlotte facility. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (evenings/weekends)