Job Description
Join our premier customer service team at Apex Customer Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic call center careers in Charlotte, NC. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Walk-ins welcome! Bring your resume and enthusiasm – we're hiring immediately for multiple shifts.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve service issues using CRM tools and established protocols
- Meet/exceed performance metrics (call volume, quality scores)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service processes
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM
- Pass background/drug screening